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folder Email & Hosting Questions
folder Payment Questions
folder Domain Questions

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document What is the difference between POP3 and IMAP mailboxes?
A mailbox is the place where emails are stored. Every user on your account has a mailbox which can receive mail sent to user@example.com (where example.com is your domain). This...
document Can I have several domain names all pointing to one account?
Yes. If you want the domains to all point to the same website with the same content for each, then read the 'Domain Aliases' section below. If you want to host a number of...
document Free domain name offer details
If you purchase a yearly Advanced or Premier plan, we will give you a free domain name. The free domain name must be registered at the same time as the hosting account is...
document Do you offer a money back guarantee?
We are so confident you will be happy with our web hosting services, that we offer a 30 day money back guarantee. In the unlikely event that a problem should arise, we will do...
document Can I transfer my domain to another provider?
Yes. You are free to move your domain name to another provider if you wish. There is no charge made by us for TAG transfers or any amendments made to your domains. However, before...
document Can I host with you a domain that I have registered elsewhere?
Yes. You can ask your current domain name provider to change the nameservers (sometimes referred to as DNS) listed for your domain to the following (the IP addresses in brackets...
document Do you offer technical support?
Yes. We offer UK based technical support by email, telephone and have a comprehensive knowledgebase. Our preferred method of contact is via email or through our contact form...
document What is a subdomain?
Subdomains can be used to establish branding and focus on separate products or services. In the URL http://support.example.com/, 'support' is a subdomain of example.com. You do...
document Are there any restrictions on domain ownership?
Registration rules apply to .ltd.uk and .plc.uk domains. Other domains are to all intents and purposes unrestricted. If you can't find a domain you like with the extension of your...
document Do you put advertising on my website?
No. You have complete control over your website's content. We do not put any banners or other advertisements up on your site. However, if you would like to show your support...