Knowledge Base

Payment Questions

• Can I cancel my hosting plan at any time?
  Customers Paying Yearly Yes. You may cancel your hosting account at any time. If you purchase a hosting plan on a yearly basis, then we don't store your card details for renewals, so we...
• What methods of payment do you accept?
  Payment by debit or credit card via our secure online transaction facility is preferred, but we will also accept payment by PayPal, cheques in £ sterling drawn on a UK Bank and postal...
• What credit/debit cards do you accept for payment?
  We accept the following cards for payment:- Switch, UK Maestro, Solo card, Mastercard, Mastercard Debit, Visa (Credit card, Barclaycard), Visa Electron, Visa Delta (Visa debit card, Connect...
• Can you debit my credit/debit card for a monthly hosting account?
  Yes. Just complete the appropriate details on the application form and your card will be automatically debited every month, until we receive notification from you to cancel or you cancel...
• Can I stop renewal reminder emails for a service I don't want to renew?
  Yes. You can login to the Customer Area to stop renewal reminders from being sent to you. If you do not know your password, it can be sent from that link also. Hover your mouse over the...
• Is it possible to only renew some of the services on my renewal notice?
  When you visit the renewal link in the renewal reminder email, if it shows you services which are due within the next 90 days for example, this can be adjusted to show services due for less...
• Do you accept orders from anywhere in the world?
  Yes. We are pleased to have many international customers. We invoice in £ sterling, but this will be converted to your local currency by your card provider. If you are paying by cheque,...
• How do I update my card details? (monthly hosting accounts only)
  Please note that this only applies to monthly hosting accounts. Your card details are not kept on record for any other orders. To change your card details: Login to the
• Do you offer a money back guarantee?
  We are so confident you will be happy with our web hosting services, that we offer a 30 day money back guarantee. In the unlikely event that a problem should arise, we will do everything in...
• Can you alter my monthly payments?
  The payments you make on a regular monthly basis will stay at the same fixed rate throughout unless you instruct us to upgrade or downgrade your package. If we decrease our prices, then...
• How do I change the contact details you have on record for me?
  To change the contact details we have on record for you, please login to your Customer Area . If you don't know your password, it can be sent from that link also. If you need any assistance...
• Why has my card payment been declined?
  There are many different reasons why your card payment may have been declined, but we are not informed of the exact reason. Reasons why your payment may have been declined, include: - You...