Support » Other Hosting Questions

• Is it possible to upgrade or downgrade?
  Yes. To upgrade or downgrade your hosting plan, please contact us by email or use our contact form. Upgrade prices are worked out on a pro-rata basis, so that any months...
• Do I need Frontpage extensions installed on my website?
  Frontpage has a publishing tool and special features which require Frontpage server extensions to be installed on your account. However, Frontpage will also allow you to FTP to...
• May I use my account for commercial purposes?
  Yes. It may be used for either personal or business use.
• How long does it take to set up a hosting account?
  If you apply during normal office hours and pay by credit card, then we aim to set you up within 4 hours. Outside normal office hours, please expect it to take a bit longer than...
• Can I have several domain names all pointing to one account?
  Yes. If you want the domains to all point to the same website with the same content for each, then read the 'Domain Aliases' section below. If you want to host a number of...
• Can I host with you a domain that I have registered elsewhere?
  Yes. You can ask your current domain name provider to change the nameservers (sometimes referred to as DNS) listed for your domain to the following (the IP addresses in brackets...
• Can I resell your accounts?
  If you are a web designer, our multi website plans allow you to split the accounts features between a number of domains/websites as you wish. You can set up new sites yourself via...
• Do you offer technical support?
  Yes. We offer UK based technical support by email, telephone and have a comprehensive knowledgebase. Our preferred method of contact is via email or through our contact form...
• Do you provide a backup service?
  Yes, all your sites data is backed up 4 times daily and is stored off site. Traditional backup systems used by most other hosts can be slow and infrequent. We have invested...
• How do I place an order for a hosting account?
  Simply go to the hosting plans page and click the "order now" link against the plan of your choice and then follow the instructions through. If you have any problems,...
• Do you put advertising on my website?
  No. You have complete control over your website's content. We do not put any banners or other advertisements up on your site. However, if you would like to show your support for...
• Free domain name offer details
  If you purchase a yearly Advanced or Premier plan, we will give you a free domain name. The free domain name must be registered at the same time as the web hosting account is...
• Do you host adult/warez sites?
  No, because we believe it is not in the best interests of our other customers accounts.
• Will my site be accessible both with and without the www in front of it?
  Yes. All of our web servers are configured to recognise your domain name in the browser with and without the 'www' in front of it. For example, if someone typed 'example.com' in...
• Can I show my support and link to your website?
  Many customers have asked if they can link to our site. We are always very grateful when customers help to spread the word and support PlugSocket. On this page you can find...
• Why can't I access my web site?
  There could be several reasons why you can't access your website. 1. Firstly, if your site appears to be down, can you get other sites which are not hosted by PlugSocket? If not,...