Knowledge Base / Email & Hosting Questions / Other Hosting Questions
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Knowledge Base Articles
document Do you offer technical support?
Yes. We offer UK based technical support by email, telephone and have a comprehensive knowledgebase. Our preferred method of contact is via email or through our contact form...
document Do you provide a backup service?
Yes, all your sites data is backed up 4 times daily and is stored off site. Traditional backup systems used by most other hosts can be slow and infrequent. We have invested...
document Can I resell your accounts?
If you are a web designer, our multi website plans allow you to split the accounts features between a number of domains/websites as you wish. You can set up new sites yourself...
document May I use my account for commercial purposes?
Yes. It may be used for either personal or business use.
document Is it possible to upgrade or downgrade?
Yes. To upgrade or downgrade your hosting plan, please contact us by email or use our . Upgrade prices are worked out on a pro-rata basis, so that any months outstanding on your...
document Do I need Frontpage extensions installed on my website?
Frontpage has a publishing tool and special features which require Frontpage server extensions to be installed on your account. However, Frontpage will also allow you to FTP to...
document How long does it take to set up a hosting account?
If you apply during normal office hours and pay by credit card, then we aim to set you up within 4 hours. Outside normal office hours, please expect it to take a bit longer than...
document Can I host with you a domain that I have registered elsewhere?
Yes. You can ask your current domain name provider to change the nameservers (sometimes referred to as DNS) listed for your domain to the following (the IP addresses in brackets...
document What is an email alias?
If you have a user/mailbox called john, then mail sent to john@example.com will be collected in this box. If john also deals with sales, then he can add sales as an alias. Then...
document Can I have several domain names all pointing to one account?
Yes. If you want the domains to all point to the same website with the same content for each, then read the 'Domain Aliases' section below. If you want to host a number of...
document Can I cancel my hosting plan at any time?
Customers Paying Yearly Yes. You may cancel your hosting account at any time. If you purchase a hosting plan on a yearly basis, then we don't store your card details for...
document How do I place an order for a hosting account?
Simply go to the page and click the "order now" link against the plan of your choice and then follow the instructions through. If you have any problems, please do not...
document Do you put advertising on my website?
No. You have complete control over your website's content. We do not put any banners or other advertisements up on your site. However, if you would like to show your support...
document Which mailing list application is installed on my account?
A mailing list is a way to share information with others through email. An email message is sent to a single address then automatically forwarded to the email accounts of all the...
document Do you offer a money back guarantee?
We are so confident you will be happy with our web hosting services, that we offer a 30 day money back guarantee. In the unlikely event that a problem should arise, we will do...
document Do you host adult/warez sites?
No, because we believe it is not in the best interests of our other customers accounts.
document Free domain name offer details
If you purchase a yearly Advanced or Premier plan, we will give you a free domain name. The free domain name must be registered at the same time as the hosting account is...
document Will my site be accessible both with and without the www in front of it?
Yes. All of our web servers are configured to recognise your domain name in the browser with and without the 'www' in front of it. For example, if someone typed 'example.com' in...
document Can I show my support and link to your website?
Many customers have asked if they can link to our site. We are always very grateful when customers help to spread the word and support PlugSocket. On this page you can find...
document Why can't I access my web site?
There could be several reasons why you can't access your website. 1. Firstly, if your site appears to be down, can you get other sites which are not hosted by PlugSocket? If...