Knowledge Base / Email & Hosting Questions / Email Questions
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Knowledge Base Articles
document What is the difference between POP3 and IMAP mailboxes?
A mailbox is the place where emails are stored. Every user on your account has a mailbox which can receive mail sent to user@example.com (where example.com is your domain). This...
document How do I set up my email account in Outlook?
To send and receive emails using Outlook you will need to create a profile in the software that holds all the information needed to connect to the mail server. Please follow the...
document How do I set up my email account in Outlook Express?
To send and receive emails using Outlook Express, you will need to create a profile in the software that holds all the information needed to connect to the mail server. Please...
document How do I setup SPAM filtering?
If you wish to set up SPAM filtering, you need to do the following: Login to your control panel at http://www.example.com/user/ (replace example.com with your domain name) ...
document What is an email alias?
If you have a user/mailbox called john, then mail sent to john@example.com will be collected in this box. If john also deals with sales, then he can add sales as an alias. Then...
document What webmail system do you provide?
We provide SquirrelMail webmail. You can see some screenshots at
document How do I access the web based mail system?
You can access the SquirrelMail webmail system by visiting http://www.example.com/webmail/ (replace example.com with your domain name). To login follow the instructions below. ...
document How is SPAM identified?
Our Spam filter uses several different methods to identify SPAM. External SPAM databases Vipuls Razor and DCC are used to build a checksum of all incoming email and uses this...
document How do I set up my email account in Thunderbird?
To send and receive emails using Thunderbird, you will need to create a profile in the software that holds all the information needed to connect to the mail server. Please follow...
document How do I add a user (mailbox) to my account?
To add a user to your account, please follow the instructions below. Login to your control panel at http://www.example.com/admin/ (replace example.com with your domain...
document How are viruses filtered?
All incoming and outgoing emails are scanned for malicious attachments. The scanner uses two techniques to identify malicious emails. The first method checks that the filenames of...
document Which mailing list application is installed on my account?
A mailing list is a way to share information with others through email. An email message is sent to a single address then automatically forwarded to the email accounts of all the...
document How do I set up my email account in Mail (Mac OS X)?
To send and receive emails using Mail you will need to create a profile in the software that holds all the information needed to connect to the mail server. Please follow the...
document How do I add an alias to forward to an external email address?
To add an alias to to forward to an external email address, please follow the instructions below. Login to your control panel at http://www.example.com/admin/ (replace...
document How can I reject mail completely from a certain sender?
First of all you will need to log in at http://www.example.com/admin (replace example.com with your domain name), then click on 'Email', then 'Reject List'. Next click on 'Add...
document I am able to receive emails via my mail client, but not send. Can you help me?
First of all, please check the relative question in the knowledgebase to make sure that you have set up your mail client correctly. Make sure that your email client is set to use...
document How do I add an alias to go to a users mailbox?
To add an alias to go to a users mailbox, please follow the instructions below. Login to your control panel at http://www.example.com/admin/ (replace example.com with your...
document How do I send mail when connected using AOL?
You will need to set up your mail client in the usual way (see the relevant knowledgebase entry for your mail client), but instead of using port 25, you may need to change the...
document How do I send mail when connected using Orange?
You will need to set up your mail client in the usual way (see the relevant knowledgebase entry for your mail client), but instead of using port 25, you may need to change the...
document My ISP blocks SMTP connections on port 25, can I use an alternative port?
Yes. You can use port 587 as the SMTP port instead of port 25.