Complaints Procedure

Our success is built on providing an unrivalled level of service to our customers. One of the ways in which we can continue to improve our service is by listening and responding to the views of our clients.

If you have a complaint or an issue you wish to raise, then please use our contact form. If you do not receive a response to confirm the receipt of your message within 24 hours, please call 08456 808088.

If this does not help to resolve the issue, then please address your complaint to:
PlugSocket Internet Ltd, PO Box 360, Ipswich, IP2 9WX.

An initial response to any written complaint can be expected within 7 working days of its receipt; a full and considered response to the complaint should be completed within 14 working days.