Complaints Procedure

Our success is built on providing an unrivalled level of service to our customers. One of the ways in which we can continue to improve our service is by listening and responding to your comments.

If you have a complaint or an issue you wish to raise, then please use our contact form. If you do not receive a response to confirm receipt of your message within 24 hours, please call 0845 643 2011.

If this does not help to resolve the issue, then please address your complaint to:
United Communications Limited, PO Box 937, Hemel Hempstead, HP1 2XN.

An initial response to any written complaint can be expected within 2 working days of its receipt; a full and considered response to the complaint should be completed within 7 working days.